Before you start, you'll need to do the following:
- Download the latest cPad firmware file;
- Have an appropriate level of administrator access to your PaperCut server;
- Notify your users that the devices should not be used nor switched off during the update period;
- Notify staff/users that may potentially be using the devices to discontinue use and not to switch off the devices;
- Ensure your cPads are not disconnected at any time during the update. Disconnecting or turning off your cPad can cause serious damage, which will require a non-warranty service call from Copy Monitoring.
On the PaperCut server, navigate to [app-path]server\custom\web\device\Cartadis-cpad. If the file path does not exist, create the folders using the exact spellings. If applicable, rename the existing “firmware.cpad” to “firmware_old.cpad”. (It is always a good idea to keep the last version). Save your new firmware file to this folder. It is usually named [type]_[version].cpad. (For example, PaperCut firmware version 1.9.0 is pc-v1.9.0.cpad). Rename this file to firmware.cpad.
Depending on your settings, your cPad should poll the PaperCut server itself, and update within three minutes.
Alternatively, you can manually reboot the devices by powering off (at the wall) or, if you are not near the devices, you can connect through puTTY and type the command #reboot.
If both of the above processes fail to upgrade the cPad, please first check that the file path and spellings are correct, and the IP addresses are correct in PaperCut and on the cPad. If these are all correct, then please contact us about the Force Upgrade procedure. Subscribe to receive e-mail updates whenever the cPad firmware is updated, and for important notices regarding your cPad products.
Keep your cPad up to date
Subscribe to receive e-mail updates whenever the cPad firmware is updated, and for important notices regarding your cPad products.